⚡ Get in touch
Talk to real humans.
No bots, no ticketing system, no "we'll get back to you in 3-5 business days." Just WhatsApp, where the QC photos already live and most rep transactions actually happen.
⚡
WhatsApp Direct
One channel for everything: orders, QC photo questions, sizing help, shipping disputes, customs paperwork support.
⚡ Open WhatsApp Chat
📞 +86 13395943217
⏱ Reply < 30 min
🌍 EN · ZH · DE
What to message us about
🛒 Place an order
Send the model name, your US/EU size, and destination country. We confirm stock and quote within 30 min, then send QC photos before payment.
📸 Ask for more QC shots
Want to see the box label? The right-foot stitching at the heel? The midsole foam compression test? Just ask. Re-shoots are free.
📦 Shipping & customs help
Stuck at customs? Need a different declared value for an EU customs limit? Multi-pair split for Australia? We've handled hundreds of these — write us.
📏 Sizing questions
Most reps run true to retail, but a few models have known size quirks (Yeezy 350 runs ½ small, Salomon XT-6 fits narrow). We'll size-check before you order.
Contact FAQ
How quickly do you reply on WhatsApp?
Within 30 minutes between 9am and 11pm Beijing time (UTC+8). For US East Coast that's roughly 9pm-11am the next day; for UK that's 1am-3pm. Outside those hours, you'll get a reply within 8 hours maximum.
Do you have a phone number or email I can use instead?
WhatsApp is the only direct channel. We tried email for the first six months — replies got buried, photos didn't render reliably, and time-zone mismatches turned every conversation into a 3-day ping-pong. WhatsApp lets us send QC photos in real time, voice-note explain a sizing detail, and resolve a shipping question in five minutes. Phone calls have the same time-zone problem.
Can I just browse the site before contacting?
Of course. Click any product card on the homepage to open the Yupoo album with raw factory photos. Read the
brand guides and
style cluster pages first to see what's actually on offer. WhatsApp is for when you've already picked something specific or have a question that needs a person.
What languages does the team speak?
English fluently (primary). Mandarin fluently — if you prefer Chinese, just write in Chinese. German fluently. Spanish, French, Italian via translation tools — slightly slower but it works fine. We've handled customers in 14 languages over the past year.
Last updated: April 2026